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FAQ

WHAT YOU NEED TO KNOW

A psychologist is a professional with expertise in how people think, feel, and behave from a scientific viewpoint. Their profound knowledge and unique training allow them to assess and diagnose mental disorders as well as treat a variety of mental health issues.  Psychologists primarily use psychotherapy to help people understand and change their thoughts, feelings, and behaviours to improve their overall well-being. 

Psychiatrists are medical doctors with a speciality in mental health and mental disorders. As medical doctors, they are allowed to prescribe medication. Medication is often their preferred method of treatment, but some psychiatrists also provide psychotherapy. 

A psychometrist is a professional who administers and scores psychological tests as part of an assessment. They may also assist in analyzing data, interpreting results, and writing reports. They work under the supervision of a registered psychologist. The psychologist is ultimately responsible for the outcomes of the assessment (i.e., conclusions, recommendations), and for communicating diagnoses, if relevant. 

No, a referral is not generally required to receive psychological services. However, some insurance companies will ask for a referral or a prescription from a family physician for the psychological services to be reimbursed.

Unfortunately, psychological services are not covered by OHIP. However, most psychological services can be reimbursed by your insurance provider or health care benefits plan. 

All psychological services are billed at an hourly rate between $235 and $260.  

The total cost of a psychological assessment varies depending on the complexity of the assessment. The hourly rate applies to consultations with other health professionals, review of documentation and records, telephone interviews, writing letters or reports, and preparation of forms.

Please note that the clinic requires 2 business days notice for any cancellation or changes to your appointment. (for example: Monday appointments must be cancelled by the Thursday of the previous week and Tuesday appointments must be cancelled by the Friday of the previous week). Please advise the clinic, by phone or by email, of your need to cancel or reschedule an appointment. Cancellation notices received between 1 and 2 business days prior to the scheduled appointment time will be subject to 50% of the service fee. The full service fee will apply to cancellations with less than 1 business day’s notice.
 

The nature of psychological services involves sharing personal information and personal health information with your clinician. When requesting services, we will collect demographic information such as your name, telephone number, and address, as well as your child’s name and date of birth. We may also ask for some basic information about you or your child’s current life situation and the difficulties you/they are experiencing to determine whether our services are a good fit for your needs. Over the course of an assessment and therapy, we will ask for additional information. However, we will collect, use, and communicate only the information needed for deliver effective psychological services, respecting the Federal privacy legislation about the collection, use, and disclosure of personal information, the steps taken to protect that information, and your right to review personal information.

Your confidentiality will be respected at all times. None of the information that you disclose to will be communicated to a third party without your written, informed consent. Exceptions to confidentiality include the legal or ethical obligations to:

  • Report the ongoing physical, emotional, and/or sexual abuse or neglect of a child, or risk of such abuse, to the Children’s Aid Society;
  • Report the abuse of an older adult residing in a Long-Term Care Home or Retirement Home;
  • Inform a healthcare provider’s professional association if a client discloses sexual abuse of a patient;
  • Inform a potential victim of violence of the client’s intention to inflict harm;
  • Inform an appropriate resource person of a client’s intention to harm himself/herself or to end his/her life;
  • Release a client’s file or testify in court, if subpoenaed to do so by a court of law;
  • Present a client’s file to the College of Psychologists of Ontario for quality assurance purposes.

Waitlist Update

Therapy Services :

Dr. M. Mantha :  Waitlist open

Mrs. E. Francoeur :  Waitlist open

Mrs. J. Swim :  Waitlist open

Assessment Services :  

Dr. M. Mantha: Waitlist closed

Mrs. E. Francoeur :  Waitlist closed

Mrs. J. Swim :  Waitlist Closed

Mrs. C. Rouhana : Openings for psychoeducational assessments in French only  (some restrictions apply)

Last updated Oct. 29th 2025

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